Corporate social responsibility in hospitality and tourism: a systematic review

ABSTRACT

Scholars have increasingly focused on the importance of corporate social responsibility (CSR) in the hospitality and tourism (H&T) industry due to its rapid growth and expansion. This study examined 192 CSR-focused empirical studies that were published in H&T journals. The report provides a comprehensive analysis by categorizing the data into several parts, such as publishing trends of CSR, segmentation by journals, theoretical frameworks, techniques, and CSR measurement scales. This study also develops a complex nomological network of CSR, examining its connections with the precursor factors, mediating variables, moderating impacts, and outcome effects. Key themes were identified using advanced thematic analysis techniques, providing crucial insights into the current status and future directions of CSR using Leximancer software. The results provide significant information for sustainable practices and influence prospective studies in the crucial field of corporate responsibility.

摘要

学者们越来越关注企业社会责任（CSR）在酒店和旅游（H&T）行业中的重要性，因为该行业快速增长和扩张。本研究调查了发表在H&T期刊上的192篇以CSR为焦点的实证研究。报告通过将数据分成几个部分进行了全面分析，如CSR的出版趋势、期刊分割、理论框架、技术和CSR测量标准。利用Leximancer软件进行高级主题分析，提供了对CSR当前状况和未来方向的重要见解。结果为可持续实践提供了重要信息，并影响了未来企业责任领域的研究。

KEYWORDS:

• Corporate social responsibility
• hospitality
• tourism
• systematic literature review

关键词:

• 企業社會責任
• 熱情好客
• 旅遊
• 系統性文獻綜述

Disclosure statement

No potential conflict of interest was reported by the author(s).