The International Review of Retail, Distribution and Consumer Research, Volume 34, Issue 2 (2024)

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The International Review of Retail, Distribution and Consumer Research, Volume 34, Issue 2 (2024)

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Editorial

Editorial
Consumer-facing technology in retailing: how technology shapes customer experience in physical and digital stores
Hanna Berg, Elin Nilsson & Karina T. Liljedal
Pages: 123-127
Published online: 21 Apr 2024
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Research Articles

Article
The link between consumer-facing technologies and customer experience in physical retail environments: a critical literature review
Sarah Lahmeyer & Ellen Roemer
Pages: 128-159
Published online: 21 Mar 2024
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Article
The distracting effect of mobile phones on visual attention in consumer decision-making: a gaze behavior perspective
Simona Bažantová & Michal Novák
Pages: 160-182
Published online: 25 Feb 2024
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Article
How to infuse mobile technologies in frontline service encounters? An experimental analysis of customer perceptions of service competence
Tobias Röding, Gerhard Wagner, Sascha Steinmann, Theresia Mennekes & Hanna Schramm-Klein
Pages: 183-200
Published online: 04 Dec 2023
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Article
Is it all about fun? Self-service technology acceptance in Germany
Soeren Aguirre Reid, Georg Vetter, Richard Lackes & Markus Siepermann
Pages: 201-227
Published online: 23 Apr 2024
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Open Access
Article
‘I do not know’: an examination of reactions to virtual agents that fail to answer the user’s questions
Magnus Söderlund
Pages: 228-250
Published online: 31 Aug 2023
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Article
Does metaverse fidelity matter? Testing the impact of fidelity on consumer responses in virtual retail stores
Darius-Aurel Frank, Anne Odile Peschel, Tobias Otterbring, Jason DiPalma & Sascha Steinmann
Pages: 251-284
Published online: 24 Jan 2024
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